Genie Technical Product Support Announcement

Dear Valued Customer,

As has been the case throughout Genie's 55-year history, our team is committed to delivering quality equipment and expert support throughout the life of our products. It is a testament to that commitment that so many machines continue to be workhorses on the jobsite more than a decade after they were produced.

We've found, however, that equipment a decade old or older generally requires more advanced troubleshooting capabilities and longer handling times for our Technical Product Support Team. As we continue to provide the quality support you need to keep your equipment in peak condition, please note that beginning April 1, 2022, there will be a charge implemented for Technical Product Support on all units 10 years and older.

This charge will help ensure our Technical Product Support team is able to provide high-quality, timely and reliable expert support for all of our customers when and where they need it.

Thank you for your understanding, and your business.
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Sincerely,

Matt Treadwell,
Vice President of Parts & Services

Genie Terex Corporation